Shipping
At RaveShop UK we aim to dispatch all orders within 72 hours. Delivery times may vary depending on stock levels and the destination, however approximate delivery times are as follows:
- UK: 7 – 10 Days
- Europe: 10 – 14 Days
- Rest of the World: 14 – 21 Days
Orders that are processed through the system on a Saturday will be dispatched the following Monday.
As our store is primarily run on a fulfillment basis, the majority of our products are made to order. Certain items may take slightly longer to arrive due to having to source them from our suppliers. Once your order is complete we will issue an automated dispatch confirmation directly from our store containing a unique tracking reference for each delivery.
Smaller orders (below 2kg) are dispatched via Royal Mail. Please note that the ‘Signed For’ system is not a full tracking service and the information provided will only update on the tracking website if a delivery has been attempted and either missed or signed for.
For all UK orders in excess of 2kg we will dispatch via DPD. These deliveries are fully tracked and our courier should notify you of your 1 hour delivery slot on the morning of your delivery. Please ensure that either your phone number or email address has been provided when ordering so we can pass this information on to the courier. International orders of over 2kg are currently unavailable.
If your delivery has been missed our couriers should leave a collection card where you can contact the courier quoting your reference number to arrange a re-delivery or visit your local collection point. If no card has been left and you are trying to locate your parcel, please contact the relevant courier directly or let us know and we will contact them for you.
We are unable to leave notes for our couriers to leave parcels in safe places due to the requirement of a signature. If you would like your parcel left in a designated area, or would like to collect them from the local collection point please visit either the Royal Mail or DPD tracking websites quoting your reference number to amend your delivery.
If your parcel has not been received within 14 days in the UK, or 21 days for the rest of the world, please contact our team at: info@raveshop.uk.
Any parcels that return undelivered or uncollected without prior notification will be subject to an additional shipping charge before being dispatched again.
Returns Policy
If you are not 100% satisfied with your purchase, you can return the product for a refund or exchange the product for another of the same value. Returns and exchanges will only be available if the following conditions are met:
• All items must be returned unworn, unwashed and in their original condition. If the packaging has been unsealed and the garment removed, please include the old packaging in the return parcel where possible.
• Contact must be made within 24 hours of receiving your order. This can either be done via the contact form on our website or email. Please ensure your order number is quoted as the subject of your return notification. All items that arrive without prior notification will not be subjected to a refund or exchange.
If the above conditions are met you may return your item for a refund or exchange for a different size or colour. If an exchange is selected you will not be subjected to a restocking fee, but extra shipping charges will be charged at the same rate as your original order. If you wish to exchange your item for an alternative garment, please select a garment of similar value as any differences will not be refunded.
All decisions for returns and refunds will be made within 24 hours of receiving the returned item(s) following an inspection. If approved, a replacement item or refund will be processed the next working day. Any instances where we are unable to approve an exchange or refund, the customer will be contacted directly to discuss their options.
If the above conditions are not met, we regret to inform that we are unable to process any claims for exchanges or refund. A restocking fee will be applied for all refund requests unless the products are received faulty or you receive an incorrect order (details below).
Restocking Fee
Unless your garments arrive faulty or you receive a product which you did not order, a restocking fee will apply to all refunds. All requests are subject to a 15% restocking fee which will be deducted from your refund.
3rd Party Damages
Once deliveries leave our office, RaveShop UK has no control of how your parcel is handled as it travels through the courier network. We reserve the right to disqualify damage claims if we believe the damage was made in transit by couriers. In the occurrence of this event, we will raise a damage claim with the specified courier including any supporting documentation for proof of purchase and dispatch. Photographic evidence of the damage will be requested so we are able to include them in the claim. Please note that once a damage claim has been filed, we are unable to offer any refunds until the claim has been processed and a response had been received from the courier.